Exchange Policy

We do not offer returns or refunds. If something's wrong with your order, we're happy to make it right through an exchange, subject to the conditions below.

Damaged Products

If you receive a product that's damaged, you must raise the issue within 24 hours of delivery. Your request must include an unpacking video that starts from the very beginning of opening the parcel — this helps us verify the condition of the product on arrival.

Send your unpacking video along with your order ID to dropzonemystery@gmail.com . Requests raised after 24 hours, or without a complete unpacking video, cannot be processed.

No Returns or Refunds

We do not accept returns for any reason other than a verified damaged product, and we do not issue refunds. Eligible damaged-product requests are resolved through an exchange only.